Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at auraelevenbrand@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at auraelevenbrand@gmail.com

Damages and issues
Please inspect your order upon reception and contact u within 48 hours of delivery and include photos of the item and packaging.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Limited Edition Items

All Coastal Edition items marked "NO RESTOCKS" may not be eligible for exchange if inventory is unavaiable. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at auraelevenbrand@gmail.com

AURA ELEVEN RETURN & REFUND POLICY

At Aura Eleven, every collection is created as a limited drop with premium quality and exclusive designs.

ALL SALES ARE FINAL.

Due to the limited nature of our collection, we do not offer refunds, returns, or cancellations once an order has been placed.

Exchanges

Exchanges are only accepted if:

  • The item received is damaged
  • Th wrong item was sent
  • The item has a manufacturing defect

To request an exchange, customers must contact us

  • within 3 days of delivery with:
  • Full Name
  • Order Number
  • Photos of the issue

Items must be:

  • Unworn
  • Unwashed
  • In original condition 
  • With original packaging

NON--REFUNDABLE ITEMS

  • Limited edition drops
  • Sale items
  • Worn items
  • Washed items
  • Customer or special edition pieces

SHIPPING ISSUES

Aura Eleven Is not responsible for :

  • Delayed shipping caused by carriers
  • Lost or stolen packages marked as delivered
  • Incorrect shipping address entered at checkout

CONTACT

For support or questions regarding your order, contact:

auraelevenbrand@gmail.com

ENERGY NEVER LIES.